Human-Powered Review Response Services
Reliable and timely managed review response for local business
Reviews are ever-evolving, shaping your reputation every day. Our in-house, US-based team actively monitors and responds promptly to customer interactions on your most influential review platforms. We craft responses optimized with brand keywords and alert you when your input is needed. Let us handle your online review management so you can stay focused on what you do best—running your business.
Review Request Generation – Get more REAL 5-Star
Reviews
We request and manage your business’s online reviews.
More reviews, no stress!
According to a BrightLocal survey, 84% of people trust online reviews just as much as personal recommendations. This makes asking your customers to leave reviews an essential step in building a strong online reputation. Our review generation solution simplifies the process, making it effortless for your customers to share their feedback on your review platforms. With our user-friendly tool, collecting reviews has never been easier!
Video Testimonial Generation
We turn your positive customer feedback into web-ready social proof.
Did you know that video testimonials can significantly boost trust in your business? According to a Wyzowl survey, 85% of people are more likely to buy a product or service after watching a review testimonial video. Now, imagine the power of adding 5, 10, or even 20 new video testimonials every month! Our digital marketing team specializes in helping you gather authentic, user-generated video content, transforming your customers’ words into a powerful tool to convert visitors into buyers on your website and social media.
Video testimonials are particularly effective at driving conversions, with the potential to increase conversion rates by up to 160% when featured on product and landing pages. From requesting and recording to publishing the final polished videos, we guide you every step of the way to ensure these testimonials make the maximum impact on your audience.
Online Listings Management
One Dashboard. Listings on 60+ Sites.
One Dashboard. Listings on 60+ Sites.
Effortlessly maintain accurate, consistent, and trustworthy business listings across the web—all from a single, user-friendly dashboard. A survey by WebFX reveals that businesses with a strong online presence are twice as likely to succeed. To build and sustain an impactful online presence, it’s crucial for businesses to ensure their website and online listings are mobile-friendly, accurate, and consistent, making it easy for potential customers to find them. This includes being visible across multiple platforms and locations, such as:
| Owned Media: | Your website, blogs, and landing pages |
| Earned Media | Review sites, search engines, listings, and directories |
| Social Media | Facebook, X, Instagram, & Google Profile |
| Paid Media | Ads on search engines, PPC, YouTube, etc. |
Reputation Management Damage Control
We help control and mitigate damaging negative reviews and misinformation.
Research shows that nearly 90% of consumers rely on online reviews to make purchase decisions. Your online reputation is directly tied to your search engine results, which are shaped by factors like accuracy, timeliness, and intent. Unfortunately, negative reviews, articles, and other online content can quickly climb to the top of search engine rankings and linger there, potentially damaging your business’s first impression.
Our cutting-edge software helps safeguard your reputation by actively monitoring online mentions of key terms relevant to your business. Whenever a potential issue arises, we’re alerted immediately and take action to protect and enhance your business’s online presence, ensuring your reputation stays strong and positive.
Reputation Reports
An instant snapshot of your online reputation.
Our comprehensive business reputation reports deliver actionable insights that can be customized and sent to you as often as you need or printed for weekly team meetings.
These reports provide a clear breakdown of essential metrics, such as which staff members received the most online mentions, the number of new positive reviews your business earned, who’s talking about you online, and so much more.
Need to filter results to only show 3-star and below reviews? Or reviews exclusively from Yelp and Facebook within the past two years? No problem. Want to track how many times the keyword “Sarah” appeared in online reviews? Consider it done! Our advanced software empowers you with full control over your business’s reputation, keeping you informed and proactive.
Reputation Dashboard
All your reviews, all in one place.
Effortlessly stay on top of your reviews, ratings, online mentions, visibility, competitor activity, and more with real-time alerts. Notice something that needs attention? We’ve got you covered! Our full-service solution handles it all, from crafting personalized responses to each review to closely monitoring data and addressing potential concerns before they become issues. It’s no wonder we’re often referred to as the online watchdog for small businesses!
With our intuitive and user-friendly dashboard, you can easily view and manage all your business reviews in one place, making it simple to stay informed and in control.
Let’s Get Started!
For over 20 years, I have been committed to helping individuals and businesses enhance their reviews and strengthen their reputations.
Throughout my career, I’ve developed a deep understanding of what drives positive feedback and how it impacts a brand’s success.
You’ve seen the products, you’ve reviewed the services—now the final piece is learning my Terrific Reviews Playbook. This is where I guide you and your team step-by-step to implement these strategies yourself, or if you prefer, we can take care of everything through our Platinum Reputations agency. With our wealth of experience and proven tools, we deliver tangible results.
Whether through hands-on consulting and training or a fully managed service, we’re here to make your reputation shine. I’m just one click or call away, and your consultation is completely hassle-free and cost-free.
What do you have to lose? Let’s get started today!
Hi, I’m Nick Collins—author of Terrific Reviews and founder of Platinum Reputations. With years of experience helping businesses grow through better online reviews, reputation management, and customer connections, I’m here to share my knowledge and help you succeed. Whether you have a question, need guidance, or want to collaborate, don’t hesitate to reach out—I’d love to hear from you!
You can fill out the contact form or click here to book a free consultation with me directly.
If you’d like to learn more about me, feel free to visit my personal website at NicholasCollins.com.